Shipping
All goods are dispatched from our Sydney warehouse and are delivered by Australia Post.
Most orders are dispatched from our warehouse within 1-3 business days.
Due to the Covid-19 outbreak Australia Post are experiencing delays in their network. Upon dispatch we will send you a notification email and your order should arrive within 5 to 15 business days for standard delivery and 3 to 7 business days for express delivery.
Please note it can take longer to remote and regional areas. Please note that we rely on our delivery partners to successfully deliver within their recommended service time frames.
OzAboriginal Pty. Ltd. cannot be held responsible for delays within the Australia Post network.
We use AusPOST's eParcel system, Express Post or Parcel Post to deliver items from our Online Store in Sydney, NSW.
Please note that some rural locations may take slightly longer. Once your order leaves our warehouse, you will receive an email from Australia Post with your tracking number, after which you can track your delivery. Please contact Australia Post for any inquiries about your order, as once this leaves our Online store, it is in the hands of Australia Post.
We suggest you give an address where you will most likely be during the day to receive delivery, as you will be asked to sign for the receipt of your parcel. We can deliver to all business, residential and PO Box addresses. If you are not at home at the time of delivery a notification card will be left for collection at your local post office.
your delivery charge will be as Standard or Express delivery, depending on the method you choose.
Gift Card Delivery
Gift Cards are despatched from our Customer Support Office and will arrive separately from other products you may have ordered. Gift Cards are sent through Registered Post and need to be signed for.
International Shipping
your order will be sent by Registered International Post and the following delivery charges will apply as per Australia post delivery method you choose at the time of checkout.
Please be aware in some cases deliveries may take up to 3 weeks to arrive, depending on the amount of time it takes for an item to clear customs.
Please note that delivery charges do not include relevant customs duties or taxes that may be incurred, and these charges are payable by the customer. Please check with your local customs office for further information.
Refunds and Returns Policy
Unwanted or unused items may be refunded or exchanged within 10 days of purchase. Please email mail@ozaboriginal.com.au along with proof of purchase. Refund will be processed upon receiving of product back and is in unused condition with no damage.
If your order arrives less than perfect please provide a photo to mail@ozaboriginal.com.au so we can investigate and organise an exchange or refund. Please note we are unable to provide refunds or exchanges without the damaged items and proof of purchase.
Refunds are issued in the same tender as the original purchase. For example, if the item was purchased using a Visa card, the credit will be refunded to the same Visa card.
Can I cancel my order?
An order can only be cancelled up to the point it is despatched. We pride ourselves in despatching orders promptly, so to cancel please contact us immediately using our Contact form before the goods have left our control. You will receive an email advising you that your order has been despatched. After that point you will need to accept delivery and then return the order to us in accordance with our Refunds and Returns Policy above.
