Shipping & Returns
Songlines by Pam Brandy Hall
Shipping
All goods are dispatched from our Sydney Gallery via Australia Post within 1 – 3 business days.
Upon dispatch we will send you a notification email and your order should arrive within 2 to 14 business days for standard delivery and 1 to 7 business days for express delivery – depending on your location. Please note it can take longer to remote and regional areas.
We rely on our delivery partners to successfully deliver within their recommended service time frames. OzAboriginal Pty. Ltd. cannot be held responsible for delays within the Australia Post network. We use AusPOST’s eParcel system, Express Post or Parcel Post to deliver items from our Online Store in Sydney, NSW.
We suggest you give an address where you will most likely be during the day to receive delivery, as you will be asked to sign for the receipt of your parcel. We can deliver to all business, residential and PO Box addresses. If you are not at home at the time of delivery a notification card will be left for collection at your local post office.
Your delivery charge will be as Standard or Express delivery, depending on the method you choose. Shipping charges are based on the size and weight of the item. You will be shown the shipping and handling charges before you finalize the purchase.
International Shipping
Your order will be sent by Registered International Post and the following delivery charges will apply as per Australia Post-delivery method you choose at the time of checkout.
Please be aware in some cases deliveries may take up to 3 weeks to arrive, depending on the amount of time it takes for an item to clear customs.
Please note that delivery charges do not include relevant customs duties or taxes that may be incurred, and these charges are payable by the customer. Please check with your local customs office for further information.
Click and Collect
If you wish to Click & Collect, please change your delivery option to ‘Pick Up’ no freight charges will be applied. Our studio is open Wednesday -Friday or by appointment from 10am-4pm and is located – Upstairs 222 Georges River Road Croydon Park, Sydney. Contact +61 412 002 749 or email sales@ozaboriginal.com.au
Shop with Confidence
We ensure that the artwork shipped is insured for its full value. The cost is included in the shipping and handling charges.
Refunds and Returns Policy
Change of mind items may be refunded or exchanged within 10 days of purchase. Please email sales@ozaboriginal.com.au along with proof of purchase. Refund will be processed upon returning the product at customer’s expense and must be in good condition with no damage. Sale items cannot be returned unless faulty – please choose carefully.
If your order arrives less than perfect, please provide a photo to sales@ozaboriginal.com.au so we can investigate and organise an exchange or refund. Please note we are unable to provide refunds or exchanges without the damaged items and proof of purchase.
Refunds are issued in the same tender as the original purchase. For example, if the item was purchased using a Visa card, the credit will be refunded to the same Visa card.
Can I cancel my order?
An order can only be cancelled up to the point it is despatched- to cancel please contact us immediately. After that point you will need to accept delivery and then return the order to us in accordance with our Refunds and Returns Policy above.